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Returns & Exchanges




What is your returns policy?

We have a 60 day returns policy. Please ensure unwanted items are returned within this period.

Simple Returns / Exchange

  1. Ensure the item is returned within 60 days of purchase, unused and in original packaging.
  2. Enclose the returns slip or a copy of your invoice with a note to advise the reason for return.
  3. We recommend posting the item using a Signed For delivery service for peace of mind.
  4. The customer is responsible for the cost of return.


Urgent Replacements

If a replacement is urgent, it would be quickest to place a new order online first, then return the existing item marked for a refund. For returns outside of this criteria, call Customer Services on

UK: 01702 295678
France: 01 70 70 93 52
Outside UK: 0044 1702 295678
USA: 011 44 1702 295678
Australia: 0011 44 1702 295678

or email info@wetsuitoutlet.co.uk


Where do I send my return?

If you received a ReBOUND returns slip with your items, click here to use the ReBOUND platform to return your unwanted items.

If you did not receive a ReBOUND returns slip, please follow this link and complete our simple online returns process. Once done, please send your returns to the following address:

Wetsuit Outlet Returns
The Gunnery Drill Shed
Chapel Road
Shoeburyness
Essex, SS3 9SL
United Kingdom.


ReBOUND Returns

For Wetsuitoutlet customers based in the following countries, we recommend using the ReBOUND return service by visiting their website.

The ReBOUND returns platform is available to our customers in Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Netherlands, Poland, Portugal, Romania, Slovakia (Slovak Republic), Slovenia, Spain, Sweden, United States

To return a product, you do not need to call or email us, just follow these simple steps:

  1. Go to ReBOUND returns and click "Get Started".
  2. Enter your order number and choice of postcode, email address or phone number. Your order number can be found in your order confirmation email or the invoice included in your parcel.
  3. Select a return method that suits your needs. We recommend that you select one of the tracked options to enable you to check the progress of your return.
  4. Confirm your sender address, phone number and email address. ReBOUND will send your return confirmation to the email address provided. The email will contain links to track your return shipment and a copy of your unique return label (so that you can print out your label at a later date if you do not currently have access to a printer).
  5. Proceed with the payment.
  6. Print your label and attach it on the parcel.


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We accept all major credit and debit cards, Amazon Login & Pay, Paypal Checkout, Bank Transfer and Cheques. All payments are 100% secure and processed by Ingenico. We never store any card details. Any questions call us on 01702 295678.


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