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Returns & Exchanges




What is your returns policy?

We have a 60 day returns policy. Please ensure unwanted items are returned within this period.

Simple Returns / Exchange

  1. Ensure the item is returned within 60 days of purchase, unused and in original packaging.
  2. Enclose the returns slip or a copy of your invoice with a note to advise the reason for return.
  3. We recommend posting the item using a Signed For delivery service for peace of mind.
  4. The customer is responsible for the cost of return.


Urgent Replacements

If a replacement is urgent, it would be quickest to place a new order online first, then return the existing item marked for a refund. For returns outside of this criteria, call Customer Services on

UK: 01702 295678
France: 01 70 70 93 52
Outside UK: 00 44 1702 295678
USA: 844-346-8683
Australia: 0011 44 1702 295678

or email info@wetsuitoutlet.co.uk


UK Returns


Collect+

You can now use CollectPlus to return unwanted items - a convenient way to return parcels via local shops, petrol stations, universities and shopping centres. CollectPlus is trusted by thousands of busy people every day. There are over 5,800 CollectPlus stores, open from early morning until late evening, 7 days a week.

Simply visit http://www.collectplus.co.uk/wetsuitoutlet to find your local CollectPlus store and purchase your returns label for £4.49.

Enter your order number and your email address, then simply buy, print and attach the label to your parcel, ensuring any outbound delivery labels are removed or covered. Drop off your parcel in your chosen store, where you will be given a receipt with a tracking code. You can track your parcel yourself, at https://www.collectplus.co.uk/track/new.

Return parcels with cabin baggage dimensions up to 60x50x50cm and 10kg using CollectPlus.

Find your nearest CollectPlus store by clicking here and use the 'Find a store' search facility at the top of the page. Alternatively, you can text COLLECT and your postcode to 84555 (e.g. COLLECT WD17 1HP). Texts from 84555 are free to receive. Texts to 84555 are charged at your standard network rate.


Alternatively

If you prefer not to use CollectPlus, please follow this link to complete our simple online returns process and send your returned items to this address:

Wetsuit Outlet Returns
The Gunnery Drill Shed
Chapel Road
Shoeburyness
Essex, SS3 9SL
United Kingdom.


Worldwide Returns (Outside UK)


ReBOUND Returns

For our customers based in the following countries, we recommend using the ReBOUND return service by visiting their website.

The ReBOUND returns platform is available to our customers in Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland (Northern), Ireland (Republic of), Italy, Latvia, Lithuania, Netherlands, Poland, Portugal, Romania, Slovakia (Slovak Republic), Slovenia, Spain, Sweden, United States

To return a product, you do not need to call or email us, just follow these simple steps:

  1. Go to ReBOUND returns and click "Get Started".
  2. Enter your order number and choice of postcode, email address or phone number. Your order number can be found in your order confirmation email or the invoice included in your parcel.
  3. Select a return method that suits your needs. We recommend that you select one of the tracked options to enable you to check the progress of your return.
  4. Confirm your sender address, phone number and email address. ReBOUND will send your return confirmation to the email address provided. The email will contain links to track your return shipment and a copy of your unique return label (so that you can print out your label at a later date if you do not currently have access to a printer).
  5. Proceed with the payment.
  6. Print your label and attach it on the parcel.


Alternatively

If you did not receive a ReBOUND returns slip or your country is not listed, please follow this link to complete our simple online returns process and send your returned items to this address:

Wetsuit Outlet Returns
The Gunnery Drill Shed
Chapel Road
Shoeburyness
Essex, SS3 9SL
United Kingdom.



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We accept all major credit and debit cards, Amazon Login & Pay, Paypal Checkout, Bank Transfer and Cheques. All payments are 100% secure and processed by Ingenico. We never store any card details. Any questions call us on 01702 295678.


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