01702 295678
Open for advice, questions & orders
Monday - Friday 9:30am - 5pm
Saturday 9:00am - 1pm
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F.A.Q.

Basics

Wetsuit Outlet - What's the story?

Check out our about us page to find out who we are, what we do and how we can help you make the right purchase. If you have any further questions, don't hesitate to contact us by email or telephone!

How can I contact you?

Telephone
- 01702 295678
- France: 01 70 70 93 52
- Outside UK: 0044 1702 295678
- USA: 011 44 1702 295678
- Australia: 0011 44 1702 295678

Email
info@wetsuitoutlet.co.uk

Post
Wetsuit Outlet
The Gunnery Drill Shed
Chapel Road
Shoeburyness
Essex
SS3 9SL.
United Kingdom.

We are open for advice, questions and orders at the following times:
Monday - Friday: 9:30am - 5pm
Saturday: 9am - 1pm

Can you help me with a product?

Yes. We're here to help all our customers find the right products to suit their needs. If you have any questions about size, thickness, suitability, price or anything else concerning one of the products we sell, please do not hesitate to contact us and we'll get back to you as soon as possible.

How do I leave feedback?

We receive excellent feedback from our customers. If you'd like to add your own comment, please consider doing so via TrustPilot. If your order was placed via ebay or Amazon, please consider leaving feedback via ebay or Amazon.

Do you sell gift vouchers?

Yes. Gift vouchers can be purchased by clicking here. Your gift voucher will be stamped with a unique code and emailed to the email address you are logged in with. You are free to print the voucher and give it away as a gift, or forward the email to the recipient. If you would prefer a physical gift voucher, please email us to request one. The unique gift voucher code does not expire, making it a great gift for Birthdays or Christmas as it can be used at any time.

Orders

Can I order over the phone?

Yes. We have a team of experienced watersports enthusiasts waiting to help you place your order. Please do not hesitate to contact us during our opening hours for assistance when ordering if you need it.

Telephone
- 01702 295678
- France: 01 70 70 93 52
- Outside UK: 0044 1702 295678
- USA: 011 44 1702 295678
- Australia: 0011 44 1702 295678

We are open for advice, questions and orders at the following times:
Monday - Friday: 9:30am - 5pm
Saturday: 9am - 1pm

Delivery

When will my order be dispatched?

We aim to dispatch all orders on the same day. However at the start of the week (particularly Monday) some orders run over to the next day. To guarantee same-day dispatch, please select next-day delivery when placing an order (applies to orders placed before 3pm only).

When will I receive my order?

Free delivery to UK customers takes between 3 and 5 working days to arrive, although in general the majority of our customers are pleasantly surprised to receive their orders very quickly (within 2 or 3 days).

Do you offer next-day delivery?

Yes. A next-day delivery option is available for orders placed before 3pm and is free of charge for orders over £99. For full details of our shipping options and costs, please click here. Alternatively, you can place your order for collection and pick it up from our showroom in Shoeburyness during our regular open hours.

Do you deliver to my country?

For a complete list of the countries we deliver to, please click here. If your country is not listed, please contact us and we will do our best to fulfill your order.

Payments

What payment types are accepted?

We accept all major Credit / Debit cards, Amazon Checkout, Paypal & Cheques.

Are payments secure?

Yes. All payments are 100% secure and we never hold any credit / debit card details. Card payments are processed by Ingenico. If you would like further details, please contact us. Amazon and PayPal payments are processed by Amazon and PayPal respectively.

What currencies are accepted?

All transactions are made in British Pounds. Local currency prices shown throughout the site are indicative only and are based on exchange rates from OANDA, plus an additional 2% (added as an example of average credit card currency exchange fees).

Will I be charged import duty?

Customers outside Europe are responsible for local import duties/taxes that may be applied. We have no control over these charges and cannot predict what they may be. If unsure, please contact your local customs office for information. International customers should be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

Do I need an account to order?

No. It is not necessary to create an account with us if paying with a PayPal or Amazon account. If paying by credit or debit card, we require your name and address to process and dispatch your order.

Are my details secure?

Yes. Any personal information you send us is sent over a secure connection. More details about how we protect your information are available in our privacy policy.

How do I change my password?

Please login, click My Details, then Change my password. If you have forgotten your password, please fill out the forgotten password form.

How do I add a new address?

Please login, click My Details, then View or change entries in my address book, then Add Address.

How do I edit an existing address?

Please login, click My Details, then View or change entries in my address book, then Edit next to the address you wish to edit.

Returns

How long do I have to return an item?

Items can be returned within 60 days, subject to the terms specified in our returns policy.

How do I return an item?

We've made our returns procedure incredibly simple. For full details please check our returns policy.

If you are outside the EU, please ensure your items are marked as OTHER/RETURN/REPLACEMENT (value $0.00) on any customs/import labels before returning them to us.

Can you send a replacement urgently?

If a replacement is urgent, it would be quickest to place a new order online first, then return the existing item marked for a refund.

How do I make a warranty claim?

If you have experienced a problem due to a manufacturing fault, we are happy to act on your behalf and contact our supplier to initiate a claim. To do this, please send an email to info@wetsuitoutlet.co.uk explaining the fault in detail and include photographs clearly showing the fault. Photographs are essential when making a warranty claim.

Privacy

How do you use my personal information?

Any personal information you provide is used to process your order and we do not share it with anyone. For full details of how we use personal and non-personal information you provide, please check our privacy policy.

Does this website use cookies?

Yes. This website uses cookies to enhance your shopping experience, as well as to collect data in order to assist our technical team to identify and fix potential problems with the website quickly and efficiently. For more information regarding our use of cookies, please check our privacy policy.

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We accept all major credit and debit cards, Amazon Login & Pay, Paypal Checkout, Bank Transfer and Cheques. All payments are 100% secure and processed by Ingenico. We never store any card details. Any questions call us on 01702 295678.


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