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Conditions of Use


Last updated 26 June 2017


Sale of Products


Our Contract

When you place an order to purchase a product from WetsuitOutlet.co.uk, we will send you an e-mail confirming receipt of your order. The email confirmation will be produced automatically so that you have confirmation of your order details.

Product Descriptions & Availability

Every care has been taken to ensure that all descriptions, specifications, colours and prices are correct. However, colour representations may vary depending on your own monitor and we endeavor to be as accurate as possible. All sizes are approximate as sizing varies across the large number of manufacturers supplying our products.

All photographs are indicative of the product. In rare cases, minor or subtle differences between the product and the photo supplied by the manufacturer can occur. These differences will be made clear in the product description. Please read this carefully before purchasing a product to avoid dissatisfaction.

All items are offered subject to availability at the time of ordering. If a product ordered is found to be out of stock, we will notify you as soon as possible. Orders are only accepted once the goods have been dispatched.

Pricing & Payments

All prices and offers are subject to availability. We do our best to ensure all product descriptions, images and prices are displayed correctly across our website, errors and omissions excepted.

Local currency prices shown throughout the site are indicative only and are based on exchange rates from OANDA, plus an additional 2% (added as an example of average credit card currency exchange fees).

Customs

Customers outside Europe are responsible for local import duties/taxes that may be applied. We have no control over these charges and cannot predict what they may be. If unsure, please contact your local customs office for information. International customers should be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

VAT Refunds on Exports from the EU (Retail Export Scheme)

As a purely internet-based mail-order company, wetsuitoutlet.co.uk is legally ineligible to participate in the VAT Retail Export Scheme, which reimburses VAT to customers when they purchase goods for personal export outside of the EU.

Only goods collected directly from our warehouse are eligible for VAT refunds on receipt of completed 407 form stamped at customs at point of exit and returned to us.

Your Order

You have the right to cancel your order and receive a full refund before dispatch. If you are not totally satisfied with your purchase, you have the right to cancel your order within 60 days of receipt. You must return the goods to us at your cost in an unused and re-saleable condition, with a copy of your invoice and a note explaining the reason for return. Please ensure you obtain proof of postage as we cannot be held responsible for the non-receipt of returns.

Gift Vouchers

  1. Redemption
    Wetsuitoutlet gift vouchers may only be redeemed toward the purchase of eligible products on wetsuitoutlet.co.uk
    Purchases are deducted from the redeemer's account balance. Any unused voucher balance will remain as credit in the redeemer's wetsuitoutlet.co.uk account. If a purchase exceeds the redeemer's voucher balance, the remaining amount must be paid with another payment method. Wetsuitoutlet may provide voucher purchasers with information about the redemption status of vouchers that they purchase. To view your Gift Voucher balance, visit Your Account on wetsuitoutlet.co.uk. No fees apply to gift vouchers.
    Your gift voucher will be stamped with a unique code and emailed to the email address your account is registered with. Please keep this code private. It can be used once only. You are free to print the voucher and give it away as a gift, or forward the email to the intended redeemer.
    The gift voucher code can be entered into any Wetsuitoutlet online account or printed off and handed to a member of staff in our showroom in exchange for goods.
  2. Limitations
    The expiration timeframe for gift vouchers is 2 years from the date of sale. Redeemed vouchers cannot be used to purchase other vouchers, cannot be reloaded, resold, transferred for value or redeemed for cash, except to the extent required by law. Unused voucher balances may not be transferred to another account.
  3. Risk of Loss
    We will take responsibility for lost, stolen or destroyed gift vouchers. We are not responsible if a voucher has been used without the purchasers permission, for example if the customers email inbox or Wetsuitoutlet login credentials are compromised.
  4. General Terms inc. Fraud
    Gift vouchers are issued by B2C Distribution Ltd. We reserve the right to change these terms and conditions from time to time in our discretion. All terms and conditions are applicable to the extent permitted by law. We will have the right to suspend customer accounts if a fraudulently obtained gift voucher is redeemed and/or used to make purchases on wetsuitoutlet.co.uk.


Returns

Please review our Returns Policy.

Refunds

Products returned in accordance with our 60 day Returns Policy will be inspected and refunds processed equal to the value of each product on the date of purchase. Delivery fees will not be reimbursed, in accordance with The Consumer Contracts Regulations 2013 (which supersedes the UK Distance Selling Regulations). Click here for details.

Warranty Claims

Every product sold on the Wetsuitoutlet.co.uk website comes with a 12-month manufacturer warranty unless otherwise stated. If any defect is found within this period, we will return the item to the manufacturer for repair or replacement at their discretion. This does not affect your statutory rights.

Events Beyond our Control

We cannot be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. Examples include but are not limited to delays due to weather, etc. This does not affect your statutory rights.

Our Details

B2C Distribution Ltd (WetsuitOutlet)

Company Registration
5006514

VAT Number
832977982

Registered Office

Cumberland House
24-28 Baxter Avenue
Southend-on-Sea
Essex
SS2 6HZ

Use of this website


Your Account

If you register an account on the WetsuitOutlet.co.uk website, you accept responsibility for all activities that occur under your account or password. Please take all necessary steps to ensure the confidentiality of your account details. If you have any reason to believe the security of your account has been compromised you must inform us immediately.

Please ensure any details you provide to us when creating an account or updating an existing account are correct and complete. We reserve the right to refuse access to our website, disable accounts, remove/edit account details or cancel orders at our discretion. In this instance there will be no charge to the customer.

Your Privacy

Please review our Privacy Policy.


If you have any questions or comments regarding these terms and conditions, please check our FAQ.

If you're still not sure, email us at info@wetsuitoutlet.co.uk. We are just as committed to answering queries concerning consumer rights and privacy as we are about general customer queries.


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