Conditions of Use

Last updated 22/02/2023

Sale of Products

Our Contract

When you place an order to purchase a product from wetsuitoutlet.co.uk we will send you an e-mail confirming receipt of your order. The email confirmation will be produced automatically so that you have confirmation of your order details.

Product Descriptions & Availability

Every care has been taken to ensure that all descriptions, specifications, colours and prices are correct. However, colour representations may vary depending on your own monitor and we endeavor to be as accurate as possible. All sizes are approximate as sizing varies across the large number of manufacturers supplying our products.

All photographs are indicative of the product. In rare cases, minor or subtle differences between the product and the photo supplied by the manufacturer can occur. These differences will be made clear in the product description. Please read this carefully before purchasing a product to avoid dissatisfaction.

All items are offered subject to availability at the time of ordering. If a product ordered is found to be out of stock, we will notify you as soon as possible. Orders are only accepted once the goods have been dispatched.

Pricing & Payments

All prices and offers are subject to availability. We do our best to ensure all product descriptions, images and prices are displayed correctly across our website, errors and omissions excepted. Your payment method will be charged at the point you confirm the order.

Klarna Payments

In cooperation with Klarna Bank AB (publ), Sveavšgen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna:

  • Pay in 3 instalments: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated during checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Slice It, including terms and conditions and Standard European Consumer Credit Information can be found here for the markets where this payment method is available.

Further information and Klarna's user terms can be found here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.

Klarna's Pay in 3 instalments credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only. Subject to status. T&Cs apply. klarna.com/uk/terms-and-conditions.

Customs

Customers outside of the E.U. and United States are responsible for local import duties/taxes that may be applied. We have no control over these charges and cannot predict what they may be. If unsure, please contact your local customs office for information. International customers should be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

Refusal to pay local import and custom charges could result in your order being returned to Wetsuit Outlet or destroyed. If your order is destroyed or not returned to us for a similar reason, we may not be able to provide a refund. Under these circumstances, original postage costs may not be refundable. We can only refund the value of products returned in accordance with our returns policy, minus any costs incurred by Wetsuit Outlet in order to reobtain them.

VAT Refunds on Exports from the EU (Retail Export Scheme)

As a purely internet-based mail-order company, wetsuitoutlet.co.uk is legally ineligible to participate in the VAT Retail Export Scheme, which reimburses VAT to customers when they purchase goods for personal export outside of the EU.

Only goods collected directly from our warehouse are eligible for VAT refunds on receipt of completed 407 form stamped at customs at point of exit and returned to us.

Your Order

You have the right to cancel your order and receive a full refund before dispatch. If you are not totally satisfied with your purchase, you have the right to cancel your order within 60 days of receipt. You must return the goods to us at your cost in an unused and re-saleable condition in accordance with our returns policy, with a note indicating your order ID. Please ensure you obtain proof of postage as we cannot be held responsible for the non-receipt of returns.

Promotions

Any credit accrued from a Wetsuit Outlet promotion must be used within two years of the date the amount was credited to the account unless otherwise stated. If you return an order where you have benefited from a promotion and spent that credit (e.g. new customer credit) we will deduct the amount from the refund.

The "New Customer 10% Welcome Offer" ended on 30th July 2020.

Wetsuit Outlet reserves the right to end any promotion at any time without notice and omit a customer or order from a promotion for reasons including, but not limited to, suspected fraudulent activity and issues processing payment.

Promotional codes will not be valid in conjunction with WSO+Rewards Vouchers.

"Gift with purchase" promotions are available only while stocks last. If you return an order where you have benefited from a gift with purchase promotion, you must also return the free gift. If not returned, we will deduct the retail value from your refund.

Returns

Please review our returns policy.

Refunds

Products returned in accordance with our 60 day returns policy will be inspected and refunds processed equal to the value of each product on the date of purchase. Delivery fees will not be reimbursed, in accordance with The Consumer Contracts Regulations 2013 (which supersedes the UK Distance Selling Regulations). Click here for details.

Warranty Claims

Wetsuit Outlet offer a 12-month warranty against manufacturing defects. If you have experienced a problem due to a manufacturing fault within this period, we are happy to act on your behalf and contact the brand to initiate a claim. To do this, please send an email to info@wetsuitoutlet.co.uk explaining the fault in detail and include photographs clearly showing the fault. Photographs are essential when making a warranty claim.

If you have purchased a product with an extended warranty, the extension is offered by the brand and not Wetsuit Outlet. If you experience a problem with a product outside of the 12-month warranty offered by Wetsuit Outlet, you will need to contact the brand to initiate a claim.

Our warranty policy does not apply to items that have been purchased for use in commercial, rental, teaching or instructional program or activities.

Please do not return any incorrect/faulty items without having contacted us first. We know dealing with a faulty item can be inconvenient for you, so please be assured that we always aim to resolve issues as quickly and easily as possible.

Often the outcome of the claim is entirely down to the discretion of the manufacturer, so time must be allowed for their assessment and report so we can then move forward and resolve the issue. They may decide to repair, replace or credit the item or they may deem the issue not suitable for warranty cover. In the event your item isn't covered under the manufacturer's warranty, then we will be happy to investigate alternative solutions for you.

All warranty claims must be handled in the country the item was originally shipped to. In the event an item needs to be returned to the original country to process a warranty claim, the customer will be responsible for any extra shipping charges incurred.

Events Beyond our Control

We cannot be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. Examples include but are not limited to delays due to weather, etc. This does not affect your statutory rights.

Our Details

B2C Distribution Ltd (Wetsuit Outlet)

Company Reg 05006514.

VAT GB832977982.

Registered Office

Cumberland House, 24-28 Baxter Avenue, Southend-on-Sea, Essex SS2 6HZ, United Kingdom.
Returns not accepted at this address

*To return goods, please view our returns page.

Use of this website

Your Account

If you register an account on the wetsuitoutlet.co.uk website, you accept responsibility for all activities that occur under your account or password. Please take all necessary steps to ensure the confidentiality of your account details. If you have any reason to believe the security of your account has been compromised you must inform us immediately.

Please ensure any details you provide to us when creating an account or updating an existing account are correct and complete. We reserve the right to refuse access to our website, disable accounts, remove/edit account details or cancel orders at our discretion. In this instance there will be no charge to the customer.

Your Privacy

Please review our privacy policy.

If you have any questions or comments regarding these terms and conditions, please check our FAQ.

If you're still not sure, you can contact us. We are just as committed to answering queries concerning consumer rights and privacy as we are about general customer queries.

WSO+Rewards

  • To be eligible to earn WSO+Rewards points on your order, you must have a Wetsuit Outlet account and be opted-in to receive marketing emails from Wetsuit Outlet at the time of placing your order.
  • Login and shop to earn 5 points for every £1 spent. Reach 500 points and we'll email you a £5 voucher. Nearly all purchases qualify for points but there are a few exceptions.
    • Delivery costs do not accumulate points and vouchers cannot be used to offset delivery costs.
    • Points will not be accumulated, and rewards vouchers cannot be used, for purchases made using a finance option such as Klarna.
    • Points will not be accumulated, and rewards vouchers cannot be used, for purchases made using guest checkout.
    • Gift voucher purchases are not eligible to earn points.
    • Redeeming a gift voucher will not accumulate points.
  • To redeem, simply enter your voucher code at checkout next time you shop. Vouchers are valid for 6 months from the date issued. You can check your balance anytime by logging into your rewards dashboard here.
  • If you return an order which earned credit from a promotion and spent that credit (e.g. WSO+Rewards voucher), the credit amount will be deducted from your refund. If you have not yet used the credit, it will be removed from your account credit balance.
  • If you return an order which was paid for in part with a rewards voucher, the amount paid will be refunded and valid vouchers will be reinstated.
    • If you return individual products that were discounted using a rewards voucher, you will receive a refund for the amount paid for each product as shown on your invoice.
    • The discount you received on each item will be converted back into Rewards points and added back to your Rewards account balance.
  • Credit will be in one currency, only based within country of purchase. Credit cannot be transferred into any other currency.
  • WSO+Rewards vouchers are valid for 6 months from the issue date, so please return and shop with us again within 6 months.
  • WSO+Rewards points that have not been turned into vouchers will expire after 2 years.
  • Wetsuit Outlet promotions cannot be used together.
  • Wetsuit Outlet reserves the right to withdraw the WSO+Rewards scheme at any point.
  • WSO+Rewards vouchers cannot be used to purchase Gift Vouchers.
  • WSO+Rewards vouchers are single-use and cannot be exchanged for points, vouchers, cash or account credit.
  • In cases where the redeemed voucher value exceeds the total order value, the remaining unused voucher value will be forfeited.
  • To be eligible for free delivery, your cart total must meet the minimum required spend for free delivery after any Rewards vouchers have been applied.
  • WSO+Rewards vouchers will not be valid in conjunction with promotional codes.

WSO+Recycle

If you have opted to use WSO+Recycle, you agree to the below Terms and Conditions:

  • Wetsuit recycling is available to WSO+ members only.
  • Only available when you purchase a new wetsuit over the value of £150 from Wetsuit Outlet.
  • We can only recycle one wetsuit per transaction. If you purchase more than one wetsuit, we can only recycle a single wetsuit.
  • If we receive more than one wetsuit for recycling, we will charge £10 for each additional wetsuit returned.
  • If you send us a wetsuit to recycle and then subsequently return your new wetsuit, we will deduct £10 off your refund to cover the cost for this recycling service.
  • If you return an item that cannot be recycled you will be charged £4.95 to cover the shipping fee for this item to be returned to you.
  • You may return any wetsuit, this does not need to have been previously purchased from Wetsuit Outlet.
  • We reserve the right to reject wetsuits that are returned to us in a condition that is not eligible for our recycling program.
  • If you lose the recycling bag that is provided and you still wish to recycle your old wetsuit you can buy a replacement recycling bag for a fee of £10.
  • Do not use your Wetsuit Outlet branded packaging to return your Recycling Wetsuit.

Business order Terms and Conditions

Rewards

If you were previously a rewards member and have chosen to open a business account with us, we will remove you from our rewards scheme and you will no longer earn points on purchase and all voucher accrued will no longer be valid.


Cancellation

If you have a verified business account with us, and you place a bulk order, you will not be able to cancel it once the order has been confirmed and payment has been processed.

By placing a bulk order, you acknowledge and agree that you are committing to purchase the items specified in the order, and that you will be responsible for paying for the order in full, even if you later decide that you no longer need the items.

We reserve the right to modify or cancel any bulk order at any time, with or without notie. If we do so, we will notify you as soon as possible and provide you with a full refund for any payments made.

If you refuse to accept delivery of a bulk order, you will still be responsible for paying the full amount of the order, as well as any fees or costs associated with returning the items to us.

We may also terminate your verified business account at any time. If we do so, any outstanding bulk orders will remain in effect, and you will still be responsible for paying for them in full.

By placing a bulk order through our website or customer service team, you acknowledge and agree to be bound by these terms and conditions.

Returns

If goods are readily available to order on our website our standardreturn policy applies.

If goods have been ordered specifically for your business, our standard return policy no longer applies. You will not be able to return this order for a refund or exchange.

We want you to be completely satisfied with your order, which is why we ask that you carefully review all details before submitting your purchase. Once your bespoke business order has been delivered, it cannot be returned, refunded, or exchanged.

Please make sure to provide accurate and complete information when placing your order. We are not responsible for any errors or inaccuracies in the information provided by you.

If your order contains specially ordered items, it cannot be cancelled, modified, or returned once your order has been placed and payment has been processed.

If your order arrives with an error, defect, or damage, please notify us within 2 weeks of delivery so we can take the necessary steps to rectify the situation.

Attempting to cancel, modify, or return an order that has been specifically placed for you may result in a restocking fee or other penalty.

We reserve the right to refuse service, cancel orders, or terminate business accounts for customers who violate our terms and conditions, engage in fraudulent or abusive behavior, or otherwise misuse our website or services.

By placing an order through our website or customer service team, you agree to be bound by these terms and conditions.

Warranty

All items purchased from our website are covered under our 12 month warranty, please see warranty terms and condition for further information.

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