Products shipped direct from supplier are subject to individual delivery rates and time scales that may differ from our normal delivery options listed below.
Full details are provided when you add each product to your basket and throughout checkout. Get your gear when you need it. We offer a range of fast, reliable delivery options to get you back on the water as soon as possible.
Standard Delivery: £3.95
or FREE when you spend £75.
Delivered in 2-3 days (mon-sat).
Can't wait? Upgrade to Next-Day delivery for just £1 on qualifying orders over £75.
Next-Day Delivery: £4.95
or FREE when you spend £150.
Delivered in 1-2 days (mon-sat) 99% of deliveries arrive next-day.
Saturday UK Delivery: £14.95
Order by 4pm (mon-fri). Orders placed after 4pm on Fridays will be delivered on Saturday the following week.
Dispatch Speed
We know you're eager to get started. That's why we aim for same-day dispatch on all orders placed before 4pm GMT (Monday - Friday).
International Delivery
Wetsuit Outlet is a global leader in water sports. We ship to a vast range of international destinations with competitive
rates and reliable transit times. Please refer to our full list of shipping destinations
for eligible countries and estimated timeframes. International delivery times may vary depending on customs clearance procedures.
Customers are responsible for any customs duties or import taxes unless otherwise stated.
Click & Collect
Local to Essex? Skip the shipping and collect your order directly from our warehouse. Most orders are ready to collect within 1-2 hours (Mon-Sat) - we will email you the moment your gear is ready.
Address: Wetsuit Outlet, The Gunnery Drill Shed, Chapel Road, Shoeburyness, Essex SS3 9SL, United Kingdom.
Collection hours
- Weekdays: 9am - 5pm
- Saturdays: 9am - 1pm
Important Information
- Delivery Issues: If you experience any issue with your delivery, please contact us
within 2 weeks of your dispatch date, so we can help resolve it quickly. Our delivery partners require us to raise any
loss or damage investigations within specific timeframes. Prompt notification ensures we can take action on your behalf. Your statutory
rights are not affected.
- Delays: All delivery estimates exclude Bank holidays and apply to mainland UK only. Deliveries to N. Ireland and remote areas may take slightly longer.
While we aim to meet the estimated delivery timeframes, delays may occasionally occur due to circumstances
beyond our control, including adverse weather, transport disruptions, industrial action, or customs procedures. We will make reasonable
efforts to minimise disruption and keep customers informed where possible.
- Customs Duties & Refused Shipments: If the recipient refuses to pay any applicable customs duties, import taxes or
clearance fees, the shipment may be returned to us. In such cases, any costs incurred for return shipping, customs processing, storage,
or carrier handling fees will be deducted from the refund. Original outbound shipping costs are non-refundable. If return charges exceed
the value of the goods, we reserve the right to withhold the refund.
- Incorrect Address & Uncollected Parcels: Please ensure your delivery address is entered correctly at checkout. If an
order is returned to us due to:
- An incorrect or incomplete delivery address provided by the customer
- Failure to collect the parcel from a designated parcel shop or delivery point within the required timeframe
we reserve the right to deduct the original shipping costs and any return shipping or handling fees incurred from the refund amount.
Original shipping costs are non-refundable in such circumstances.
- Failed Delivery Attempts: If delivery attempts are unsuccessful, the courier may attempt redelivery or hold the
parcel at a local collection point. It is the customer's responsibility to follow the courier's instructions to ensure successful delivery.
Failure to respond to delivery notifications may result in the parcel being returned to us.
